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We are looking forward to working with Verizon to implement their location-based routing solution in Denver, as soon as possible.” On Wednesday, Dameron said he had not heard from Verizon about the company’s change of heart when it comes to location-based routing, but said, “This is excellent news and a very encouraging step by Verizon. Denver requested it in March, and it’s being tested now. It came online in Colorado and 15 other states that month. T-Mobile said in 2019 that it would create location-based routing upon a city’s request.

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In May, AT&T became the first nationwide carrier to pledge to install the technology across the country. However, while we have been concerned about (location-based routing) reliability in the past, we understand that, unfortunately, many local 911 centers will not be ready to accommodate NG911 standards in the near future.”

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“Indeed, Verizon recognizes that wireless service providers must also upgrade their own networks to support (Next Generation) 911, and Verizon has taken a leading role in the industry to do just that. “This is not just Verizon’s position, but the position of the public safety community at large,” the statement said. The company will start the work during the first quarter of 2023.įlato’s statement said location-based routing is a “stopgap measure” until local 911 centers implement next-generation call-routing, which is more reliable. In a statement emailed to The Post on Wednesday, Verizon spokeswoman Heidi Flato said the carrier plans to implement location-based routing not only in Colorado, but nationwide. The email said the company would not work with the city to install the technology because Verizon’s policy was that 911 authorities were responsible for call-routing, not the company.

The company, which is one of three major wireless carriers in the U.S., previously had declined Denver’s request to add location-based cellphone routing to the area, The Denver Post reported Monday after obtaining a copy of a Verizon email to Denver 911 director Andrew Dameron. It’s unclear whether faster routing would have saved Kaing’s life, but community members said after her death that the call-routing issue has been a frequent problem in their neighborhood.

Denver and Colorado 911 officials say that technology likely would have sent Kaing’s family members, who were calling from Verizon phones, directly to Denver’s emergency operators. The technology, called location-based routing or geospatial routing, more accurately pinpoints where a caller is standing by using GPS and other data. Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the shooting death of Ma Kaing, a beloved East Colfax neighborhood resident whose family said their calls went to dispatchers in Aurora rather than Denver when they needed help.